Dextol | Privacy Policy


Privacy policy

Our company’s most important value is ‘Patients First’, which means that we are committed to protecting your privacy and we take great care with your personal information. This policy will help you understand how we use and protect your data. If you have any questions, feel free to contact us at info@dextol.com. You can also learn more at Dextol.com/trust. Thank you so much for choosing Dextol. Effective Date: 1st Aug, 2018

1. Introduction

Dextol Pvt Ltd (“us,” “we,” or “Dextol”) is committed to respecting the privacy rights of our customers, visitors, and other users of Dextol.com (the “Site”) and related websites, applications, services and mobile applications provided by Dextol and on/in which this Privacy Policy is posted or referenced (collectively, the “Services”). We created this Privacy Policy (“Privacy Policy”) to give you confidence as you use the Services and to demonstrate our commitment to the protection of privacy. This Privacy Policy is only applicable to the Services. This Privacy Policy does not apply to any other website or digital service that you may be able to access through the Services or any website or digital services of Dextol’s business partners, each of which may have data collection, storage and use practices and policies that may differ from this Privacy Policy. Your use of the Services is governed by this Privacy Policy and the Agreement (as the term “Agreement” is defined in our Terms of Use). Any capitalized term used but not defined in this Privacy Policy shall have the meaning in the Agreement.

BY USING THE SERVICES, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU CANNOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

2. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.

When We update Our Privacy Policy, the next time You visit the Website, the Website will provide a message which will intimate You of the amendments to the Privacy Policy. You will be required to provide Your consent to the amendments before You proceed. If You do not agree to the amendments, please do not use the Website any further.

3.Third-Party Use of Cookies and Other Tracking Technologies.

Some content or applications, including advertisements, on the Website or App are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website or App. The information they collect may be associated with your Personal Information or Usage Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

4.How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information or Usage Information:

  • To present our Website or App and its contents to you.
  • To provide you with information, products, or services that we or other third party service providers may offer on our Website or App. fulfill any other purpose for which you provide it.
  • To provide you with notices about your account/subscription/appointments, including payment information, cancellations, as well as expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or App or any products or services we or other third party service providers offer or provide though it.
  • To allow you to participate in interactive features on our Website.

In any other way we may describe when you provide the information.

For any other purpose with your consent.

We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please inform us accordingly. We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. We use your information and provide to HCP for better service.

5. Use of Information

We may use information that is neither Personal Information nor PHI (including non-PHI Personal Information that has been de-identified and/or aggregated) to better understand who uses Dextol and how we can deliver a better healthcare experience (for example, testing different kinds of emails has helped us understand when and how patients prefer to get Wellness Reminders for preventive care), or otherwise at our discretion.

We use information, including Personal Information, to provide the Services and to help improve the Services, to develop new services, and to advertise (for example, to display Dextol ads on other websites). Such use may include:

  • Providing you with the products, services and information you request
  • Responding to correspondence that we receive from you
  • Contacting you when necessary or requested, including to remind you of an upcoming appointment
  • Providing, maintaining, administering or expanding the Services, performing business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer
  • Customizing or tailoring your experience of the Services, which may include sending customized messages or showing you Sponsored Results
  • Notifying you about certain resources, Healthcare Providers or services we think you may be interested in learning more about
  • Sending you information about Dextol or our products or Services
  • Sending emails and other communications that display content that we think will interest you and according to your preferences
  • Combining information received from third parties with information that we have from or about you and use the combined information for any of the purposes described in this Privacy Policy
  • Showing you advertisements, including interest-based or online behavioral advertising
  • Using statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; and
  • Fulfilling our legally required obligations, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.

6. HOW INFORMATION MAY BE SHARED AND TRANSFERRED?

We may exchange, transfer, share, part with all or any of Your Information, across borders and from Your country to any other countries across the world with Our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this privacy Policy or as may be required by applicable law or in case of sale, acquisition, merger or bankruptcy involving Dextol. You acknowledge that some countries where We may transfer Your Information may not have data protection laws which are as stringent as the laws of Your own country. You acknowledge that it is adequate that when transfers Your Information to any other entity within or outside Your country of residence, Dextol will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy

7. Storage and Security of Information

The security of your Personal Information is important to us. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage.

Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. Please keep your e-mail address in your account up to date. You can update that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. __You consent to our use of e-mail as a means of such notification. please e-mail us at info@dextol. com. __Please include your address when you submit your request. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this e-mail address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your Personal Information.

8. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information or Usage Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website or App may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your [email address/contact information] used by the Company to promote our own or third parties’ products or services, you can opt-out by [checking the relevant box located on the form on which we collect your data or at any other time by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes.
  • We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.

9. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website or App and this privacy policy to check for any changes.

10. Dispute Resolution and Governing Law

This privacy policy shall be governed by and construed in accordance with the laws of India. In the event of any dispute concerning this privacy policy, the courts in Hyderabad shall have exclusive jurisdiction.

11. Public Information

You agree that any information that you may reveal in a review posting or online discussion or forum is intentionally open to the public and is not in any way private. We recommend that you carefully consider whether to disclose any Personal Information in any public posting or forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict. You can learn more about our reviews process at dextol.com/verifiedreviews.

12. Information Provided on Behalf of Children and Others

The Services are not intended for use by children and children are prohibited from using the Services. Dextol does not knowingly collect any information from children, nor are the Services directed to children.

By accessing, using and/or submitting information to or through the Services, you represent that you are not younger than age thirteen (13). If we learn that we have received any information directly from a child under age thirteen (13) without his/her parent’s written consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Services, and we will subsequently delete that information.

If you are between age thirteen (13) and the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may, in compliance with the Agreement, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.

If you use the Services on behalf of another person, regardless of age, you agree that Dextol may contact you for any communication made in connection with providing the Services or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the Services on behalf.

13. Other Websites

The Services contain links to or embedded content from third party website. A link to or embedded content from a non-Dextol website does not mean that we endorse that website, the quality or accuracy of information presented on the non-Dextol website or the persons or entities associated with the non-Dextol website. If you decide to visit a third party website, you are subject to the privacy policy of the third party website as applicable and we are not responsible for the policies and practices of the third party website. We encourage you to ask questions before you disclose your information to others.

You may have arrived at the Services from, or began your use of the Services at, a third party website, including a third party website that links to Dextol or embeds Dextol content. The presence of such links or content on third party websites does not mean that we endorse that website, the quality or accuracy of information presented on the non-Dextol website or the persons or entities associated with the non-Dextol website. You may be subject to the privacy policy of the third party website as applicable and we are not responsible for the policies and practices of the third party websites. In addition, the policies and practices of third parties do not apply to your information, including Personal Information, obtained pursuant to this Privacy Policy.

14. Consent To This Policy

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By using the Website or app or by otherwise giving us your information, you will be deemed to have read, understood and agreed to this privacy policy and agree to be bound by the privacy policy. You hereby consent to our collection, use and sharing, disclosure of your Personal Information, Usage Information and all other information as described in this privacy policy. If you do not agree with our policies and practices, your choice is not to use our Website or App. By accessing or using this Website or App and/or the services offered through them, you agree to this privacy policy. If you use the Website or App on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy. We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. Your continued use of the Website or App after the changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website or App, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, login address / password, financial or banking information, personal or medical insurance details, or any other identifier by which you may be contacted online or offline as well as other demographic data (“Personal information”);
  • that is about you but individually does not identify you, including but not limited to medical information, history of your appointments to doctors, hospitals etc., geo-location information when permitted by you on your device, and any other information provided by you on our Website or App (“Usage Information”); and/or
  • about your searches on our Website or App, call data records, services checked or verified on our Website or App, internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website or app. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.
  • From third parties, for example, our business partners, who have received the information from you with consent to further disclose to third parties.

Information You Provide to Us. The information we collect on or through our Website may include:

  • Personal Information, Usage Information and other information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or App, subscribing to any service, or requesting further services. We may also ask you for information when you report a problem with our Website or App.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website or App and of the fulfillment of your orders or appointments. You may be required to provide financial information before placing an order or appointment through our Website or App.
  • Other information as described in this Privacy Policy.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or App or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Also, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website or App with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website or App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website or App, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or App.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically helps us to improve our Website or App and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website or App according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website or App.
We may use any available technology for such automatic data collection, including but not limited to:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or App. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or App.
  • Flash Cookies. Certain features of our Website or App may use local stored objects (or flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website or App. Flash cookies are not managed by the same browser settings as are used for browser cookies and we advise you to keep yourself updated on how to manage your privacy and security settings for flash cookies on your device.
  • Web Beacons. Pages of our Website or App and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • We do not collect Personal Information or Usage Information automatically, but we may tie this information to Personal Information or Usage Information about you that you provide to us or that we collect from other sources.

15. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose Personal Information or Usage Information that we collect or you provide as described in this privacy policy:
  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business, provide services to you and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
  • To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
We may also disclose your personal information:
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

15. Contacts

If you have any comments, concerns or questions about this Privacy Policy, please contact us at info@dextol.com or at:

Dextol Pvt Ltd.
address: Hyderabad,telangana.
Phone: 9133559000